Set up of the Dual Boiler™ is quick and easy.

1.	Select the stainless steel filter to be used.
2.	Place the filter into the portafilter and press down firmly until the filter is locked in.
3.	Place the remaining stainless steel filters, cleaning disc, cleaning tablets, Allen key, cleaning tool and water filters into the storage tray.
4.	Slide the storage tray into the opening beneath the machine.
5.	Slide the drip tray assembly into the opening beneath the machine.
6.	Fill the water tank with cold, fresh filtered water. Make sure that the water tank is securely locked into place.
7.	Plug the machine into the wall.

All Breville® products have at least a one-year limited product warranty, valid from the date of purchase. Should your Breville® product have a defect in product material or workmanship within the Warranty period, Breville® will arrange to have your original product returned to us, and either deliver an identical or comparable replacement to you, free of charge, or apply such other remedy as described below. Some models may have longer warranty periods on the product or specific components so please consult the individual product warranty for complete terms and conditions.
<h3>DO NOT RETURN PRODUCT TO THE STORE*</h3>
Please follow these instructions, subject to the terms of the Warranty, to receive faster service:

1. Write down the product model number, batch code (this is a 3 or 4 digit number) and/or serial number. These can be found on a sticker or molded into the product housing and are typically located underneath or on the back of the product
<img class=”alignnone wp-image-4297 size-full” title=”Batch-code-serial-number” src=”http://support.breville.com/us/wp-content/uploads/2020/09/Batch-code-serial-number-1.jpg” alt=”find batch code” width=”355″ height=”456″ />

2. Have the original or a copy of the sales receipt.

3. Contact Breville®. Please see Breville® USA contact information below.

4. If the product, or one of its parts, qualifies for replacement or service under the Warranty, Breville® will send a pre-paid shipping label via email so that the product may be sent to Breville® at no cost to you. Upon receipt of the product, Breville® may ship the replacement or contact you with further information regarding repair of the product. Typical turnaround time to address Warranty claims is up to 10 business days, plus shipping, depending on your geographical location and type of damage or Warranty claim.

5. For additional protection of the product and and to ensure secure handling while a product is being returned for any Warranty repair, Breville® recommends that you use Breville’s shipping label or a traceable, insured delivery service. Breville® is not responsible for any damage while a product is in transit.

For the complete terms of warranty, see the warranty PDF:

<a href=”https://s3-us-west-1.amazonaws.com/instructionbooklets/1-yr-limited-product-warranty.pdf” target=”_blank” rel=”noopener noreferrer”>One-Year Limited Product Warranty.pdf</a>

* California residents – please see paragraph entitled “Warranty Notice to California Residents Only” on page 4.

• To maneuver the espresso machine for ease of cleaning, remove the drip tray and turn the knob beneath it to lower the swivel foot. The foot will drop down, and locking it into the lowered position will raise the machine up slightly so that it can be rolled across the counter top and moved easily. To stop this movement, simply unlock the wheel, turn the knob to lower the machine back down, and re-lock the wheel into the raised position.
• If there is no selection of the Hard Water setting within 5 minutes, the machine will default to the ‘Hrd3′ setting.
• The 1CUP, 2CUP and Cleaning Cycle in the MENU as well as the steam wand will not be active or able to be used until the machine has reached the targeted operating temperature.
• The low pressure pre-infusion can be by-passed by pressing and holding the 1CUP or 2CUP buttons. This will begin an immediate extraction at full pressure with no pre-infusion.
• Though there are two boilers in the Dual Boiler™, hot water and an espresso extraction can not occur at the same time as these two functions share the same boiler.
• Hot water will cease to dispense after continuously running for approximately 30 seconds. Depending on the size of the cup, the water may need to be shut off and restarted to complete filling of the cup.
• The MENU button is disabled during extraction or when dispensing hot water.
• Never open the DESCALE ACCESS valves while the machine is still hot. Always turn off the machine and allow it to cool for at least 1 hour prior to starting the descale process.
• Do not clean any parts or accessories in the dishwasher.

General Cleaning

Function	Information
Cleaning Cycle	CLEAN ME! will be displayed on the LCD screen after approximately 200 shots. Insert the 1 CUP filter basket followed by the cleaning disc and lastly 1 cleaning tablet. Lock the portafilter into the group head and lock securely in place. Ensure the water tank is filled with cold water and the drip tray is empty. Press the MENU button until ‘CLEAN CYCLE’ flashed and ‘PUSH’ is displayed on the LCD screen. Press the illuminated MANUAL button to begin the cycle. ‘CLEAN CYCLE’ will flash and the machine will start to countdown from 370 seconds. When the cycle is finished, remove the portafilter and ensure the tablet is completely dissolved. If it is not, repeat the previous steps including refilling the water tank, emptying the drip tray, press the MENU button then press the MANUAL button. Once the tablet is dissolved, rinse the portafilter and filter basket and dry.
Replacing the Water Filter	Replacing the filter is based on water hardness (these suggestions are based on a hardness of 4, lower hardness will extend the usage time). Check the filter time. If it’s been roughly 90 days or 10 us gallons of water have gone through the tank it is generally time to change the filter. For a lower hardness level that gallon amount can go up to, for example, 16 gallons for a hardness level of 2. Set the month on the filter. Assemble the filter completely. Install into the water tank. Fill the tank and wait for 5 minutes to soak the filter completely. Install the tank into the machine.
Cleaning the Steam Wand	Immediately after texturing milk, wipe the steam wand with a damp cloth and purge by lifting the STEAM LEVER for a few seconds. If the tip seems blocked, ensure that the STEAM LEVER is in the CLOSED position and clean the holes using the pin on the end of the cleaning tool. If the wand remains blocked, remove the tip using the spanner on the cleaning tool and soak in hot water for 10 to 15 minutes. Clean again with the pin on the cleaning tool before attaching to the steam wand again.
Cleaning the Filter Baskets and Portafilter	The filter baskets and portafilter should be rinsed under hot water directly after use to remove all residual coffee oils. If the hols in the filter baskets become blocked, dissolve a cleaning tablet in hot water and soak the filter basket and portafilter in the solution for approximately 20 minutes. Rinse thoroughly immediately after.
Cleaning the Shower Screen	The group head interior and shower screen should be wiped with a damp clock to remove any ground coffee particles. Periodically purge the machine with hot water to rinse out any residual coffee. Place an empty filter basket into the portafilter and lock into place. Empty the drip tray and replace. Press and hold the 2 CUP button to begin full pressure water flow. Release the button after 20 seconds .
Clear Water Backflush	After each coffee making session it is recommended that a clear water back flush is run before turning the machine off. Mul> Insert the cleaning disc into the filter basket and insert the basket into the portafilter. Lock the portafilter into place. Press and hold the 2 CUP button for 20 seconds then stop and remove the portafilter, emptying out any water in it and releasing the pressure in the group head. Repeat this 5 times to purge out oils and any left over fine coffee grounds.
Cleaning the Drip Tray and Storage Tray	Remove the drip tray and rinse under warm water after each use or when the EMPTY ME! indicator is visible. The EMPTY ME! indicator can be removed from the drip tray. Wash both in warm soapy water, dry and reassemble. The storage tray can be removed and cleaned with a soft, damp cloth. Do not use harsh, abrasive cleansers, pads or cloths as these can scratch the surfaces.
Cleaning the Outer Housing and Cup Warming Tray	The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth.

STEAM LEVER beeps	The machine will beep 3 times and not reach operating temperature if the STEAM LEVER is in the OPEN position. Move the lever to the CLOSED position.
HOT WATER LED flashing during heat-up	The machine will not reach operating temperature and the HOT WATER LED will be flashing if the dial is in the OPEN position. Move the dial to the CLOSED position.
HOT WATER LED flashing during use.	To ensure that the water is being dispensed at the correct temperature, hot water will cease to dispense after 30 seconds and the LED will flash. Move the dial to the CLOSED position.
FILL TANK	The machine will detect the water level and if it is low, the LCD will display ‘FILL TANK’. To brew, fill the tank with cold fresh water.
CLEAN ME!	After 200 extractions since the last cleaning cycle, the CLEAN ME! message will appear on the LCD screen. The CLEAN CYCLE will need to be run.
NEW FILTER	The NEW FILTER message will appear on the LCD when the filter in the water tank needs to be replaced. The frequency will be determined by the water hardness setting.
Temperature flashing	The Temperature will flash while the machine is heating up or if the temperature drops excessively during use.

The set up of the Dual Boiler™ can be as simple or as involved as is preferred. Most of the adjustable settings have a factory preset already programmed into them but this section will focus on how to adjust those.

The Display

The programming used to set up the Dual Boiler™ will be done on the main display, seen below and the 1 CUP and 2 CUP buttons.

Adjusting the display modes is as easy as scrolling through them using the up and down arrows. There are three available displays: the selected SHOT TEMP, the selected SHOT CLOCK, or the current set time.

MENU Button Adjustments

The Clock

The simplest feature to set will be the clock and it is necessary to do this in order to engage the AUTO START feature.

• Press the Menu button until ‘SET CLOCK’ is flashing.
• Using the up and down arrows, adjust the espresso machines time to match the local time.
• By pressing and holding the up or down arrow, the time will move quickly in increments of 15 minutes.
• Once the correct time is set, press the exit button to leave the menu.

The remaining programmable/re-programmable features should be adjusted only after the first few extractions on the machine. Once there is a good feel for the presets, adjusting the features one at a time is best.

1 CUP & 2 CUP – Time

The 1 CUP & 2 CUP buttons can be adjusted for either shot volume or shot duration. What this means is that if different types of espresso will be used at different times, it may be best go to with a volume adjustment as this will always make sure that the volume is exactly what is pulled. Different coarseness, tamping pressure and roasts can all alter the speed with which the water is pressed through the grounds. But if volumetric measuring is used, then if the desired amount is 2 ounces then 2 ounces will be what is extracted. However, if the grind is more consistent, the espresso roast, the tamping pressure and all other factors are as even and steady as they can be, the duration setting can be used for a good ’30 second’ shot. This is entirely up to preference.

• The default setting on both 1 CUP and 2CUP buttons is a duration setting of 30 seconds each.
• To reprogram the shot duration, press the menu button until ‘SHOT VOL’ is flashing and either ’1CUP’ or ’2CUP’ is displayed depending on the button you would like to program.
• As this is completely time based, do not lock the portafilter into the group head.
• Press the appropriate button, either 1CUP or 2CUP, and watch the shot clock on the LCD screen.
• When the clock reaches 30 seconds, press the programmed button a second time.
• The machine will beep, indicating that the programming has been set.

Extraction Temperature

The simple adjustment of a couple of degrees can actually alter the flavor of espresso. The Dual Boiler™ allows for that adjustment to make each extraction that much more personal.

• Press the ‘MENU’ button until ‘SHOT TEMP’ is flashing.
• The default temperature is 200°F
• The temperature can be adjusted down to 196°F or up to 203°F.
• Using the up and down arrows, adjust the temperature to the desired degrees then hit the ‘EXIT’ button.

Auto Start

The Auto Start feature allows the Dual Boiler™ to begin heating up to the correct extraction temperature at a given time. The shot will not start but the machine will be up to brewing temperature.

• Press the ‘MENU’ button until ‘AUTO START’ is flashing.
• The machine automatically has the AUTO START turned ‘OFF’. To turn it on, select the down or up arrow until ‘ON’ is showing on the LCD display screen.
• Once ‘ON is showing, press the ‘MENU’ button again, this will access the clock.
• Using the up and down arrow, set the clock for the desired start up time for the machine. Press ‘EXIT’ once the desired time is reached.
• A small clock will appear on the LCD window on the right hand side, indicating that the Auto Start has been set.

Advanced Menu Feature

A more detailed explanation of the Advanced menu features is available in the Instruction Book.

The Advanced Menu Feature is accessed by pressing the power button to turn OFF the espresso machine, pressing and holding the 1 CUP button while the machine is off, then pressing and releasing the ‘POWER’ button. The Default Reset function will be the first on the menu and the LCD screen will flash ‘rSEt’.

Default Reset

• All settings that have been programmed can be returned to the factory default by going into the advanced menu and selecting the ‘rSEt” selection. This is the default reset for the machine. To reset all functions, select the MENU button while the ‘rSEt’ message is on the LCD screen.
• The LCD screen will immediately begin reading ‘Hrd3′ to reset the water hardness. This is the very first selection made on the machine upon initial start up and, once the defaults have been reset, it’s the first selection that needs to be programmed.

Descale

• Once in the advanced menu, use the up arrow to move to the second selection, the ‘Descale’ option (dESc).
• This function will go step-by-step through the ‘Descale’ function
• A full description of this can be found in the Care section of the support pages for the Dual Boiler™, BES920XL.

Temperature Settings

There are two temperature settings that can be adjusted; Temperature Unit(SEt°c) (C/F) and Steam Temperature(StEA).

The Temperature Units can be switched between Celsius or Fahrenheit whenever preferred.

• Once in the advance menu, use the up arrow to move to the third selection, the Temperature Unit (SEt°C).
• Once the SEt°c is displayed, press the MENU button.
• Using the up and down arrows, move the temperature unit to which ever is the desired read out; Celsius or Fahrenheit.
• Press the MENU button again to set the unit selection.

The Steam temperature can be adjusted be adjusted between 265°F and 285°F

• Once in the advance menu, use the up arrow to move to the fourth selection, the Steam Temperature (StEA).
• When StEA is displayed, press the MENU button.
• Using the up and down arrows, select the desired Steam Boiler temperature settings. Generally the lower the temperature, the less milk steam pressure will be produced. This is fine for smaller amounts of milk. The higher the temperature the more pressure is generated and this is useful when larger amounts of milk will be frothed.
• Once the desired temperature is reached, press the MENU button again.
• The machine will beep to confirm the selection.

Disable ‘Clean Me’ Alert

The LCD display message for the ‘Clean Me’ function can be disabled in the advance menu. The ‘Clean Me!’ alert displays on the LCD after 200 shots are extracted on the espresso machine. This is not for the descaling of the machine, merely the cleaning of the “dry puck” solenoid that assists in removing moisture from the puck for easier clean up.

• Once in the advance menu, use the up arrow to move to the fifth selection, the Disable ‘Clean Me!’ Alert (A Of).
• Once the ‘A Of’ is displayed, press the MENU button to adjust.
• Use the up and down arrows to turn this function on or off.
• Once the correct setting is chosen, press the MENU button to set.

Machine Audio

The volume of the audio alerts can be adjusted from the advance menu.

• Once in the advance menu, use the up arrow to move to the sixth selection, the Machine Audio (Snd).
• When ‘Snd’ is displayed on the LCD, use the up and down arrows to choose from High(HI), Low(LO), or mute/off(OFF).
• Once the setting is chosen, press the MENU button to set. The machine may beep to confirm the setting has been programmed.

Volumetric Control

The 1CUP and 2CUP buttons can be programmed to either produce an extraction that lasts a time duration or one that produces a specific volume, measured by the amount of water that passes out of the group head.

• Once in the advance menu, use the up arrow to move to the seventh option, the Volumetric Control(vOL).
• When ‘vOL’ is displayed on the LCD screen, press the MENU button to adjust the selection. The dose can be done either with time (SEc) or volume (FLo).
• When the selection is made, press the MENU button to confirm. The machine will beep to confirm the selection is set.
• It is important to note that pre-infusion will take about 10 seconds and about 1/2 an oz. of water. Those numbers need to be factored in when setting the 1CUP and 2 CUP shot volumes or times.
• Please note, the programming of the 1CUP & 2CUP buttons will proceed the same on volumetric and time. The only difference will be that, while programming, a time counter will be displayed, however it will not be used to set the the actual amount coming out when the programming is set. In other words, if the chosen setting is volumetric, with no coffee in the portafilter, it may take 18 seconds to move 1 oz. of water from the group head to the cup, but with grounds in the portafilter, that same amount may take 22 seconds. The machine will not stop at the 18 second mark, it will continue until 1 oz has been extracted.