Know Your Espresso Machine
The Dual Boiler™ — Commercial features and performance, in a domestic foot print. The new Dual Boiler™ now includes a descaling function for cleaning at home, a Razor Dosing Tool for precision dosing and consistent extraction, plus a 2 year limited warranty. All you’ll need are some freshly ground beans and a bit of practice to rival the best cafe.
Espresso Machine
A. Top-Fill 84 Fl.Oz. Removable Water Tank. | B. Hot Water Dial. |
C. POWER Button. | D. Backlit LCD. |
E. MENU Button. | F. Espresso Pressure Gauge. |
G. Integrated & Removable 58mm Tamper. | H. Heated 58mm Group Head with Embedded Element. |
I. 58mm Full Stainless Steel Portafilter. | J. Heated Cup Warming Tray. |
K. 1 CUP, 2 CUP, and MANUAL Buttons. | L. Steam Lever. |
M. Dedicated Hot Water Outlet. | N. 360° Swivel Action Steam Wand. |
O. Descale Access Point. | P. Tool Storage Tray. |
Q. Drop Down Swivel Foot. | R. Removable Drip Tray. |
Accessories
A. Stainless Steel Milk Jug. | B. Water Filter Holder with Filter. |
C. 1 CUP & 2 CUP Single Wall Filter Baskets. | D. 1 CUP & 2 CUP Dual Wall Filter Baskets. |
E. 58mm Cleaning Disc. | F. The Razor™ Precision Dose Trimming Tool |
G. Water Hardness Test Strip. | H. Espresso Cleaning Tablets. (For the ‘Clean Me’ Function only) |
I. Cleaning Tool for Steam Wand Tip. | J. Allen Key. |
Special Features
The Dual Boiler™ comes with several special features.
Triple Heat System
- Dual Stainless Steel Boilers – Dedicated espresso and steam boilers for simultaneous milk texturing and espresso extraction at the optimum temperature range.
- Actively Heated Group Head – Commercial 58mm group head with embedded element for optimal thermal stability during extraction.
Precision Control
- Electronic PID Temperature Control – Electronic temperature control delivers precise water temperature to 1°F (1°C) for optimum espresso flavor. User programmable.
- Regulated Extraction Pressure – 15 bar Italian pump with over-pressure valve (OPV) limits the maximum pressure throughout extraction to optimum levels.
- Low Pressure Pre-Infusion – Gradually increases water pressure to gently expand grinds for an even extraction. User programmable.
- Dual Pumps – Dedicated espresso and steam boiler pumps help maintain constant pressure throughout extraction.
- Programmable Shot Temperature – Allows user to adjust water temperature to achieve optimal espresso flavor.
Additional Features
- LCD interface – Displays current settings and simplifies programming functions.
- High Volume Instant Steam – Dedicated 32 fl.oz steam boiler delivers instant and continuous steam.
- Commercial Steam Want– Stainless steel 360° swivel-action steam wand with a 3 hole tip for silkier texture.
- Volumetric Control – Manual or programmed 1 & 2 cup shot volumes. User programmable.
- Instant Hot Water – Dedicated Hot Water outlet for making Americanos or pre-heating cups.
- 58mm Full Stainless Steel Portafilter – Helps promote a more even extraction and is easier to clean.
- Shot Clock – Displays duration of the espresso shot being extracted.
Set Up
Set up of the Dual Boiler™ is quick and easy.
1. | Select the stainless steel filter to be used. |
2. | Place the filter into the portafilter and press down firmly until the filter is locked in. |
3. | Place the remaining stainless steel filters, cleaning disc, cleaning tablets, Allen key, cleaning tool and water filters into the storage tray. |
4. | Slide the storage tray into the opening beneath the machine. |
5. | Slide the drip tray assembly into the opening beneath the machine. |
6. | Fill the water tank with cold, fresh filtered water. Make sure that the water tank is securely locked into place. |
7. | Plug the machine into the wall. |
Before First Use
- Remove all packaging and promotional labels and materials and safely discard them.
- Remove the water filter holder and water filter from the water tank and from the plastic bag holding them.
- Wash the Portafilter, filters, cleaning disc, drip tray grill, drip tray, storage tray, water filter holder (paying close attention to the metal mesh), frothing jug, and water tank in hot soapy water. Rinse and dry thoroughly.
The Water Filter
- Soak the resin water filter in a cup of water for 5 minutes. Once that time has elapsed, hold the filter under cold running water for 30 seconds.
- Separate the two sections of the water filter holder and place the flat side of the filter down onto the metal mesh.
- Close the combine the two sides of the filter holder again until a click can be heard, locking the two sections together.
Hard Water Setting
- Fill a cup with water from whatever source will be used to fill the water tank of the espresso machine.
- Remove the water hardness test strip from the wrapper.
- Dip the test strip into the cup of water and wait for 1 minute.
- Fill the water tank to the ‘MAX’ level and insert it into the back of the espresso machine.
- The hardness setting is indicated by the number of red squares displayed on the test strip. (For example, 3 red squares is a hardness setting of 3)
- When the machine is turned on for the very first time the Hardness setting will be up for setting on the LCD screen as indicated by the display reading “Hrd3″.
- Using the up and down arrow, set the hardness to the level indicated by the test strip. Setting the water hardness will program when the ‘NEW FILTER’ alert will come up on the machine indicating it’s time to change the water filter.
- Pres the ‘MENU’ button to set, the machine will beep once to confirm.
- Immediately after the beep a pumping sound can be heard as the machine is now heating up.
Machine Flush
- Once the machine has reached extraction temperature, press the 2 CUP button to run water through the group head for 30 seconds.
- Turn the ‘HOT WATER’ dial to the ‘OPEN’ position and allow water to run through for 30 seconds before closing it.
- Turn the ‘STEAM LEVER’ to the ‘OPEN’ position and allow steam to push through the wand for 30 seconds before turning the level to the ‘CLOSE’ position.
- Repeat these steps 2 more times then refill the water tank and empty the drip tray.
Warranty
All Breville® products have at least a one-year limited product warranty, valid from the date of purchase. Should your Breville® product have a defect in product material or workmanship within the Warranty period, Breville® will arrange to have your original product returned to us, and either deliver an identical or comparable replacement to you, free of charge, or apply such other remedy as described below. Some models may have longer warranty periods on the product or specific components so please consult the individual product warranty for complete terms and conditions.
<h3>DO NOT RETURN PRODUCT TO THE STORE*</h3>
Please follow these instructions, subject to the terms of the Warranty, to receive faster service:
1. Write down the product model number, batch code (this is a 3 or 4 digit number) and/or serial number. These can be found on a sticker or molded into the product housing and are typically located underneath or on the back of the product
<img class=”alignnone wp-image-4297 size-full” title=”Batch-code-serial-number” src=”http://support.breville.com/us/wp-content/uploads/2020/09/Batch-code-serial-number-1.jpg” alt=”find batch code” width=”355″ height=”456″ />
2. Have the original or a copy of the sales receipt.
3. Contact Breville®. Please see Breville® USA contact information below.
4. If the product, or one of its parts, qualifies for replacement or service under the Warranty, Breville® will send a pre-paid shipping label via email so that the product may be sent to Breville® at no cost to you. Upon receipt of the product, Breville® may ship the replacement or contact you with further information regarding repair of the product. Typical turnaround time to address Warranty claims is up to 10 business days, plus shipping, depending on your geographical location and type of damage or Warranty claim.
5. For additional protection of the product and and to ensure secure handling while a product is being returned for any Warranty repair, Breville® recommends that you use Breville’s shipping label or a traceable, insured delivery service. Breville® is not responsible for any damage while a product is in transit.
For the complete terms of warranty, see the warranty PDF:
<a href=”https://s3-us-west-1.amazonaws.com/instructionbooklets/1-yr-limited-product-warranty.pdf” target=”_blank” rel=”noopener noreferrer”>One-Year Limited Product Warranty.pdf</a>
* California residents – please see paragraph entitled “Warranty Notice to California Residents Only” on page 4.
Care and Use
- To maneuver the espresso machine for ease of cleaning, remove the drip tray and turn the knob beneath it to lower the swivel foot. The foot will drop down, and locking it into the lowered position will raise the machine up slightly so that it can be rolled across the counter top and moved easily. To stop this movement, simply unlock the wheel, turn the knob to lower the machine back down, and re-lock the wheel into the raised position.
- If there is no selection of the Hard Water setting within 5 minutes, the machine will default to the ‘Hrd3′ setting.
- The 1CUP, 2CUP and Cleaning Cycle in the MENU as well as the steam wand will not be active or able to be used until the machine has reached the targeted operating temperature.
- The low pressure pre-infusion can be by-passed by pressing and holding the 1CUP or 2CUP buttons. This will begin an immediate extraction at full pressure with no pre-infusion.
- Though there are two boilers in the Dual Boiler™, hot water and an espresso extraction can not occur at the same time as these two functions share the same boiler.
- Hot water will cease to dispense after continuously running for approximately 30 seconds. Depending on the size of the cup, the water may need to be shut off and restarted to complete filling of the cup.
- The MENU button is disabled during extraction or when dispensing hot water.
- Never open the DESCALE ACCESS valves while the machine is still hot. Always turn off the machine and allow it to cool for at least 1 hour prior to starting the descale process.
- Do not clean any parts or accessories in the dishwasher.
Care
General Cleaning
Function | Information |
---|---|
Cleaning Cycle |
|
Replacing the Water Filter | Replacing the filter is based on water hardness (these suggestions are based on a hardness of 4, lower hardness will extend the usage time).
|
Cleaning the Steam Wand |
|
Cleaning the Filter Baskets and Portafilter |
|
Cleaning the Shower Screen |
|
Clear Water Backflush | After each coffee making session it is recommended that a clear water back flush is run before turning the machine off. Mul>
|
Cleaning the Drip Tray and Storage Tray |
|
Cleaning the Outer Housing and Cup Warming Tray | The outer housing and cup warming tray can be cleaned with a soft, damp cloth. Polish with a soft, dry cloth. |
Descaling
The Descale function can be accessed by going to the advance menu. Turn the machine off using the POWER button. Once the machine is off, press and hold the 1 CUP button and, while holding the 1 CUP button pressed in, press the POWER button. Once in this function, use the up arrow to move to the second selection, dESc, the Descale function. Once in the Advance Menu’s Descale function, the process will be walked through step by step using the LCD display and the illuminated button surrounds. However, some preparation is needed before starting this process. A flat head screwdriver is required to descale the Dual Boiler™.
Step 1 – Preparation for Descale
-
- Ensure that the drip tray is empty and inserted fully into position.
- Ensure the machine is off and has been cooling for at least one hour.
- Once the machine is off, press and hold the 1 CUP button and, while holding the 1 CUP button pressed in, press the POWER button. Once in this function, use the up arrow to move to the second selection, dESc, the Descale function.
- When dESc is displayed, press the MENU button to enter into the step by step descale function.
- The LCD will display ‘PUSH’ and the MANUAL button will be illuminated.
Step 2 – Empty the Boilers
-
-
- Remove the gray silicone cover on the lower front panel marked as ‘DESCALE ACCESS’. Place a cloth over the drip tray, especially where the steam wand is located, to prevent steam from escaping. In order to open the valves completely, the screws will need to be loosened a bit and without the cloth covering that section of the drip tray, the steam could scald when released.
- Using the screwdriver, turn the right hand screw counter-clockwise until the valve is completely opened. This will open and empty the steam boiler
- Repeat this with the left hand screw as well, this will open and empty the espresso boiler.
- Allow the valves to remain completely open until no more steam or water escaped into the drip tray.
- Close both valves and re-tighten the screws. Ensure that they are not over tightened as this can damage the valves. Tighten until the screws are firmly seated only.
- Empty the drip tray and water tank. Insert the drip tray fully into place and fill the water tank with the retail descaling solution adhering to the manufacturers instructions. Fill to the ‘MAX’ level.
- Press the MANUAL button to begin the cleaning process.
-
Please note: If the boilers are not empty, the machine will beep 3 times and ‘vALv’ will display on the LCD screen. You will need to continue the draining process.
Step 3 – Begin Descale
-
- Once the MANUAL button is pressed, a 20 minute timer will begin. The machine will fill the boilers from the water tank that is filled with the descale solution and heat it up to temperature. Water may come out of the group head into the drip tray and this is normal.
- The LCD display will show the message ‘PUSH’ when the timer has finished.
Step 4 – Empty Descale Solution
-
- Repeat Step 2 sections 1 – 5 to remove the descale solution from the boilers.
- Empty the drip tray of any liquid in it then reinsert into the espresso machine fully. Exercise caution when emptying the drip tray as the solution will be hot.
- Press the MANUAL button.
Step 5 – Filling the Boilers
-
- After the MANUAL button is pressed, a 5 minute timer will begin, during which time water may flow out the group head. This is moving the remaining descale liquid from the boilers.
- Once the 5 minute timer is complete, the LCD will display the ‘PUSH’ message.
Step 6 – Flush the Boilers.
-
- Empty and rinse the water tank thoroughly.
- Assemble a new water filter and insert into the tank. Fill the water tank to MAX with cold fresh water and lock it back into place.
- Place a cloth over the drip tray.
- Using the screwdriver, release the right hand screw by turning counter-clockwise to release any liquid in the steam boiler.
- Open the left screw by turning counter-clockwise and releasing any water in the espresso boiler.
- Close both valves by rotating the screws clockwise to tighten firmly but not over-tighten.
- Empty the drip tray and reinsert it into position fully. Exercise caution as any liquid in the tray will be hot and could cause scalding.
- Press the MANUAL button to complete the descale procedure. The machine will heat up and is ready to use once it attains operating temperature.
This process, in it’s entirety, is for those machines with a batch code between 1524 and 1536 or were sent in for service to Breville® up to May 31, 2016.
The Descale function can be accessed by going to the advance menu. Turn the machine off using the POWER button. Once the machine is off, press and hold the 1 CUP button and, while holding the 1 CUP button pressed in, press the POWER button. Once in this function, use the up arrow to move to the second selection, dESc, the Descale function. Once in the Advance Menu’s Descale function, the process will be walked through step by step using the LCD display and the illuminated button surrounds. However, some preparation is needed before starting this process. A flat head screwdriver is required to descale the Dual Boiler™.
Step 1 – Preparation for Descale
-
- Ensure that the drip tray is empty and inserted fully into position.
- Ensure the machine is off and has been cooling for at least one hour.
- Once the machine is off, press and hold the 1 CUP button and, while holding the 1 CUP button pressed in, press the POWER button. Once in this function, use the up arrow to move to the second selection, dESc, the Descale function.
- When dESc is displayed, press the MENU button to enter into the step by step descale function.
- The LCD will display ‘PUSH’ and the MANUAL button will be illuminated.
Step 2 – Empty the Boilers
-
-
- Remove the gray silicone cover on the lower front panel marked as ‘DESCALE ACCESS’. Place a cloth over the drip tray, especially where the steam wand is located, to prevent steam from escaping. In order to open the valves completely, the screws will need to be loosened a bit and without the cloth covering that section of the drip tray, the steam could scald when released.
- Using the screwdriver, turn the right hand screw counter-clockwise until the valve is completely opened. This will open and empty the steam boiler
- Repeat this with the left hand screw as well, this will open and empty the espresso boiler.
- Allow the valves to remain completely open until no more steam or water escaped into the drip tray.
- Close both valves and re-tighten the screws. Ensure that they are not over tightened as this can damage the valves. Tighten until the screws are firmly seated only.
- Empty the drip tray and water tank. Insert the drip tray fully into place and fill the water tank with the retail descaling solution adhering to the manufacturers instructions. Fill to the ‘MAX’ level.
- Press the MANUAL button to begin the cleaning process.
-
Please note: If the boilers are not empty, the machine will beep 3 times and ‘vALv’ will display on the LCD screen and the 1 CUP button will be illuminated. Ensure that the left screw of the descale valve is fully open then press the 1 CUP button.
Step 3 – Begin Descale
-
-
- Once the MANUAL button is pressed, a 20 minute timer will begin. The machine will fill the boilers from the water tank that is filled with the descale solution and heat it up to temperature. Water may come out of the group head into the drip tray and this is normal.
- The LCD display will show the message ‘PUSH’ and the ‘Manual’ button will illuminate when the timer has finished.
-
Please note: If the boilers are not empty, the machine will beep 3 times and ‘vALv’ will display on the LCD screen and the 1 CUP button will be illuminated. Ensure that the left screw of the descale valve is fully open then press the 1 CUP button.
Step 4 – Empty Descale Solution
-
- Repeat Step 2 sections 1 – 5 to remove the descale solution from the boilers.
- Empty the drip tray of any liquid in it then reinsert into the espresso machine fully. Exercise caution when emptying the drip tray as the solution will be hot.
- Press the MANUAL button.
Step 5 – Filling the Boilers
-
- After the MANUAL button is pressed, a 5 minute timer will begin, during which time water may flow out the group head. This is moving the remaining descale liquid from the boilers.
- Once the 5 minute timer is complete, the LCD will display the ‘PUSH’ message and the ‘Manual’ button will be illuminated.
Step 6 – Flush the Boilers.
-
-
- Empty and rinse the water tank thoroughly.
- Assemble a new water filter and insert into the tank. Fill the water tank to MAX with cold fresh water and lock it back into place.
- Place a cloth over the drip tray.
- Using the screwdriver, release the right hand screw by turning counter-clockwise to release any liquid in the steam boiler.
- Open the left screw by turning counter-clockwise and releasing any water in the espresso boiler.
- Close both valves by rotating the screws clockwise to tighten firmly but not over-tighten.
- Empty the drip tray and reinsert it into position fully. Exercise caution as any liquid in the tray will be hot and could cause scalding.
-
Please note: If the boilers are not empty, the machine will beep 3 times and ‘vALv’ will display on the LCD screen and the 1 CUP button will be illuminated. Ensure that the left screw of the descale valve is fully open then press the 1 CUP button.
-
- Press the MANUAL button to complete the descale procedure. The machine will heat up and is ready to use once it attains operating temperature.
This process, in it’s entirety, is for those machines with a batch code greater than 1536 or was sent in for service to Breville® after May 31, 2016.
The Descale function can be accessed by going to the advance menu. Turn the machine off using the POWER button. Once the machine is off, press and hold the 1 CUP button and, while holding the 1 CUP button pressed in, press the POWER button. Once in this function, use the up arrow to move to the second selection, dESc, the Descale function. Once in the Advance Menu’s Descale function, the process will be walked through step by step using the LCD display and the illuminated button surrounds. However, some preparation is needed before starting this process. A flat head screwdriver is required to descale the Dual Boiler™.
Step 1 – Preparation for Descale
-
- Ensure that the drip tray is empty and inserted fully into position.
- Ensure the machine is off and has been cooling for at least one hour.
- Once the machine is off, press and hold the 1 CUP button and, while holding the 1 CUP button pressed in, press the POWER button. Once in this function, use the up arrow to move to the second selection, dESc, the Descale function.
- When dESc is displayed, press the MENU button to enter into the step by step descale function.
- The LCD will be blank and the 1 CUP button will be illuminated.
Step 2 – Empty the Boilers
-
- Remove the gray silicone cover on the lower front panel marked as ‘DESCALE ACCESS’. Place a cloth over the drip tray, especially where the steam wand is located, to prevent steam from escaping. In order to open the valves completely, the screws will need to be loosened a bit and without the cloth covering that section of the drip tray, the steam could scald when released.
- Using the screwdriver, turn the right hand screw counter-clockwise until the valve is completely opened. This will open and empty the steam boiler
- Repeat this with the left hand screw as well, this will open and empty the espresso boiler.
- Allow the valves to remain completely open until no more steam or water escaped into the drip tray.
- Close both valves and re-tighten the screws. Ensure that they are not over tightened as this can damage the valves. Tighten until the screws are firmly seated only.
- Empty the drip tray and water tank. Insert the drip tray fully into place and fill the water tank with the retail descaling solution adhering to the manufacturers instructions. Fill to the ‘MAX’ level.
- Press the 1 CUP button to begin the cleaning process.
Step 3 – Begin Descale
-
-
- Once the 1 CUP button is pressed, a 20 minute timer will begin. The machine will fill the boilers from the water tank that is filled with the descale solution and heat it up to temperature. Water may come out of the group head into the drip tray and this is normal.
-
The 1 CUP button will flash during the 20 (min) count down. If the 1 CUP button is pressed at this time, the descale procedure will be interrupted and reset itself prior to the 20 (min) count down state.
-
- The LCD display will be blank and the 1 CUP button will illuminate when the timer has finished.
Step 4 – Empty Descale Solution
-
-
- Repeat Step 2 sections 1 – 5 to remove the descale solution from the boilers.
- Empty the drip tray of any liquid in it then reinsert into the espresso machine fully. Exercise caution when emptying the drip tray as the solution will be hot.
- Press the 1 CUP button.
- Once the 1 CUP button is pressed, a 20 minute timer will begin. The machine will fill the boilers from the water tank that is filled with the descale solution and heat it up to temperature. Water may come out of the group head into the drip tray and this is normal.
-
The 1 CUP button will flash during the 20 (min) count down. If the 1 CUP button is pressed at this time, the descale procedure will be interrupted and reset itself prior to the 20 (min) count down state.
-
- The LCD display be blank and the 1 CUP button will illuminate when the timer has finished.
Step 5 – Flush the Boilers.
-
- Empty and rinse the water tank thoroughly.
- Assemble a new water filter and insert into the tank. Fill the water tank to MAX with cold fresh water and lock it back into place.
- Place a cloth over the drip tray.
- Using the screwdriver, release the right hand screw by turning counter-clockwise to release any liquid in the steam boiler.
- Open the left screw by turning counter-clockwise and releasing any water in the espresso boiler.
- Close both valves by rotating the screws clockwise to tighten firmly but not over-tighten.
- Empty the drip tray and reinsert it into position fully. Exercise caution as any liquid in the tray will be hot and could cause scalding.
- Press the POWER button to complete the descale procedure. The machine will heat up and is ready to use once it attains operating temperature.
Alerts
STEAM LEVER beeps | The machine will beep 3 times and not reach operating temperature if the STEAM LEVER is in the OPEN position. Move the lever to the CLOSED position. |
HOT WATER LED flashing during heat-up | The machine will not reach operating temperature and the HOT WATER LED will be flashing if the dial is in the OPEN position. Move the dial to the CLOSED position. |
HOT WATER LED flashing during use. | To ensure that the water is being dispensed at the correct temperature, hot water will cease to dispense after 30 seconds and the LED will flash. Move the dial to the CLOSED position. |
FILL TANK | The machine will detect the water level and if it is low, the LCD will display ‘FILL TANK’. To brew, fill the tank with cold fresh water. |
CLEAN ME! | After 200 extractions since the last cleaning cycle, the CLEAN ME! message will appear on the LCD screen. The CLEAN CYCLE will need to be run. |
NEW FILTER | The NEW FILTER message will appear on the LCD when the filter in the water tank needs to be replaced. The frequency will be determined by the water hardness setting. |
Temperature flashing | The Temperature will flash while the machine is heating up or if the temperature drops excessively during use. |
Menus
The set up of the Dual Boiler™ can be as simple or as involved as is preferred. Most of the adjustable settings have a factory preset already programmed into them but this section will focus on how to adjust those.
The Display
The programming used to set up the Dual Boiler™ will be done on the main display, seen below and the 1 CUP and 2 CUP buttons.
Adjusting the display modes is as easy as scrolling through them using the up and down arrows. There are three available displays: the selected SHOT TEMP, the selected SHOT CLOCK, or the current set time.
MENU Button Adjustments
The Clock
The simplest feature to set will be the clock and it is necessary to do this in order to engage the AUTO START feature.
- Press the Menu button until ‘SET CLOCK’ is flashing.
- Using the up and down arrows, adjust the espresso machines time to match the local time.
- By pressing and holding the up or down arrow, the time will move quickly in increments of 15 minutes.
- Once the correct time is set, press the exit button to leave the menu.
The remaining programmable/re-programmable features should be adjusted only after the first few extractions on the machine. Once there is a good feel for the presets, adjusting the features one at a time is best.
1 CUP & 2 CUP – Time
The 1 CUP & 2 CUP buttons can be adjusted for either shot volume or shot duration. What this means is that if different types of espresso will be used at different times, it may be best go to with a volume adjustment as this will always make sure that the volume is exactly what is pulled. Different coarseness, tamping pressure and roasts can all alter the speed with which the water is pressed through the grounds. But if volumetric measuring is used, then if the desired amount is 2 ounces then 2 ounces will be what is extracted. However, if the grind is more consistent, the espresso roast, the tamping pressure and all other factors are as even and steady as they can be, the duration setting can be used for a good ’30 second’ shot. This is entirely up to preference.
- The default setting on both 1 CUP and 2CUP buttons is a duration setting of 30 seconds each.
- To reprogram the shot duration, press the menu button until ‘SHOT VOL’ is flashing and either ’1CUP’ or ’2CUP’ is displayed depending on the button you would like to program.
- As this is completely time based, do not lock the portafilter into the group head.
- Press the appropriate button, either 1CUP or 2CUP, and watch the shot clock on the LCD screen.
- When the clock reaches 30 seconds, press the programmed button a second time.
- The machine will beep, indicating that the programming has been set.
Extraction Temperature
The simple adjustment of a couple of degrees can actually alter the flavor of espresso. The Dual Boiler™ allows for that adjustment to make each extraction that much more personal.
- Press the ‘MENU’ button until ‘SHOT TEMP’ is flashing.
- The default temperature is 200°F
- The temperature can be adjusted down to 196°F or up to 203°F.
- Using the up and down arrows, adjust the temperature to the desired degrees then hit the ‘EXIT’ button.
Auto Start
The Auto Start feature allows the Dual Boiler™ to begin heating up to the correct extraction temperature at a given time. The shot will not start but the machine will be up to brewing temperature.
- Press the ‘MENU’ button until ‘AUTO START’ is flashing.
- The machine automatically has the AUTO START turned ‘OFF’. To turn it on, select the down or up arrow until ‘ON’ is showing on the LCD display screen.
- Once ‘ON is showing, press the ‘MENU’ button again, this will access the clock.
- Using the up and down arrow, set the clock for the desired start up time for the machine. Press ‘EXIT’ once the desired time is reached.
- A small clock will appear on the LCD window on the right hand side, indicating that the Auto Start has been set.
Advanced Menu Feature
A more detailed explanation of the Advanced menu features is available in the Instruction Book.
The Advanced Menu Feature is accessed by pressing the power button to turn OFF the espresso machine, pressing and holding the 1 CUP button while the machine is off, then pressing and releasing the ‘POWER’ button. The Default Reset function will be the first on the menu and the LCD screen will flash ‘rSEt’.
Default Reset
- All settings that have been programmed can be returned to the factory default by going into the advanced menu and selecting the ‘rSEt” selection. This is the default reset for the machine. To reset all functions, select the MENU button while the ‘rSEt’ message is on the LCD screen.
- The LCD screen will immediately begin reading ‘Hrd3′ to reset the water hardness. This is the very first selection made on the machine upon initial start up and, once the defaults have been reset, it’s the first selection that needs to be programmed.
Descale
- Once in the advanced menu, use the up arrow to move to the second selection, the ‘Descale’ option (dESc).
- This function will go step-by-step through the ‘Descale’ function
- A full description of this can be found in the Care section of the support pages for the Dual Boiler™, BES920XL.
Temperature Settings
There are two temperature settings that can be adjusted; Temperature Unit(SEt°c) (C/F) and Steam Temperature(StEA).
The Temperature Units can be switched between Celsius or Fahrenheit whenever preferred.
- Once in the advance menu, use the up arrow to move to the third selection, the Temperature Unit (SEt°C).
- Once the SEt°c is displayed, press the MENU button.
- Using the up and down arrows, move the temperature unit to which ever is the desired read out; Celsius or Fahrenheit.
- Press the MENU button again to set the unit selection.
The Steam temperature can be adjusted be adjusted between 265°F and 285°F
- Once in the advance menu, use the up arrow to move to the fourth selection, the Steam Temperature (StEA).
- When StEA is displayed, press the MENU button.
- Using the up and down arrows, select the desired Steam Boiler temperature settings. Generally the lower the temperature, the less milk steam pressure will be produced. This is fine for smaller amounts of milk. The higher the temperature the more pressure is generated and this is useful when larger amounts of milk will be frothed.
- Once the desired temperature is reached, press the MENU button again.
- The machine will beep to confirm the selection.
Disable ‘Clean Me’ Alert
The LCD display message for the ‘Clean Me’ function can be disabled in the advance menu. The ‘Clean Me!’ alert displays on the LCD after 200 shots are extracted on the espresso machine. This is not for the descaling of the machine, merely the cleaning of the “dry puck” solenoid that assists in removing moisture from the puck for easier clean up.
- Once in the advance menu, use the up arrow to move to the fifth selection, the Disable ‘Clean Me!’ Alert (A Of).
- Once the ‘A Of’ is displayed, press the MENU button to adjust.
- Use the up and down arrows to turn this function on or off.
- Once the correct setting is chosen, press the MENU button to set.
Machine Audio
The volume of the audio alerts can be adjusted from the advance menu.
- Once in the advance menu, use the up arrow to move to the sixth selection, the Machine Audio (Snd).
- When ‘Snd’ is displayed on the LCD, use the up and down arrows to choose from High(HI), Low(LO), or mute/off(OFF).
- Once the setting is chosen, press the MENU button to set. The machine may beep to confirm the setting has been programmed.
Volumetric Control
The 1CUP and 2CUP buttons can be programmed to either produce an extraction that lasts a time duration or one that produces a specific volume, measured by the amount of water that passes out of the group head.
- Once in the advance menu, use the up arrow to move to the seventh option, the Volumetric Control(vOL).
- When ‘vOL’ is displayed on the LCD screen, press the MENU button to adjust the selection. The dose can be done either with time (SEc) or volume (FLo).
- When the selection is made, press the MENU button to confirm. The machine will beep to confirm the selection is set.
- It is important to note that pre-infusion will take about 10 seconds and about 1/2 an oz. of water. Those numbers need to be factored in when setting the 1CUP and 2 CUP shot volumes or times.
- Please note, the programming of the 1CUP & 2CUP buttons will proceed the same on volumetric and time. The only difference will be that, while programming, a time counter will be displayed, however it will not be used to set the the actual amount coming out when the programming is set. In other words, if the chosen setting is volumetric, with no coffee in the portafilter, it may take 18 seconds to move 1 oz. of water from the group head to the cup, but with grounds in the portafilter, that same amount may take 22 seconds. The machine will not stop at the 18 second mark, it will continue until 1 oz has been extracted.
Troubleshooting
If spurting or leaking of the coffee can be seen around the portafilter while it is locked in place, while brewing a shot, here are some things to consider.
- Not all handles and group-heads are compatible though they may feel tightly sealed. Only the 58mm portafilter handle that came with your specific machine should be used. Using an aftermarket or different version then what was provided with your unit could cause an issue. If the espresso machine being used has been replaced, serviced or additional handles have been purchased, this is most likely the issue. If not, please contact our support representatives via phone or the web and we will help identify if the handles are compatible.
- The seal inside the upper group-head may be wearing or be cracked. This can happen after using the espresso machine for a good amount of time and is easily replaced. Please contact our support representatives via phone or the web and we will be happy to assist with diagnosing the root cause.
- The Roast – The darker the roast, the glossier the surface of the beans will be. This means that the oils have been roasted to the surface and these will need to be used fairly quickly to prevent evaporation of the oils. Letting glossy beans wait in unsealed containers will dry them out and, when brewed, will produce a result that is lacking in the normal, rich créma.
- Freshness of Grind – Pre-ground coffee will also allow more of the oils to evaporate before they can be used. The results of using pre-ground espresso that has a roasted on date that is very much in the past is that the espresso will be lacking the full créma, may be less aromatic, and may come out watery, thin. Keeping pre-ground espresso in an air-tight container and making sure that it is finely ground to provide the most surface area for the water to pull out the remaining oils can help with these issues for pre-ground espresso.
- Coarseness – The grind of the coffee is very important. Twenty coffee beans ground on a very coarse setting will take up more room then twenty beans ground on an incredibly fine setting. If darker, oilier beans are used, the grind will need to be fine to make sure that the highest amount of oils are utilized during extraction. Milder roasts will not need to be as fine in order to get the same quantities of oil and flavor intensity. If the beans are older, the grind, again, will need to be a bit finer in order to make sure the most oils possible are extracted. However, too fine of a grind can cause the water to only drip out during extraction, making the espresso taste a bit burnt. Too coarse and the water will flow out too quickly, leaving the espresso weak.
- Tamping Depth – The tamping of the grounds is the next coffee factor. Depending on the coarseness of the grind being used, more or less coffee may need to be added to the portafilter. A general guide is that, once tamped, the coffee grounds should be about 1/8th of an inch below the top edge of the portafilter. For a visual, that’s about this long _. It should be roughly this low to allow the coffee to be close enough to where the water comes out so that a good pressure seal can be created easily but far enough away that the grounds are not pressing up into the shower head that the water is coming out of, effectively blocking them. The tamp of the grounds should force the grounds down that 1/8th of an inch below the top edge of the portafilter. If the coffee is pressed too far down, the water will just flow through it quickly. If it is too close to the shower head, it will barely drip out.
- Tamping Pressure – Tamping pressure is also a factor in the extraction. Packing down the grounds as hard as possible will not allow enough room for the water to flow through. Not packing down the grounds tight enough will produce weak results as the water will flow through too quickly. The general idea is to put around 30 lbs of pressure on the grounds when tamping. Getting the entire section of ground coffee compressed with just a tamp is impossible, however, 30 lbs of pressure will compact the upper portion enough to force the water to around 9 bars of pressure to get the fluid through the grounds. While the upper portion provides the initial resistance to make good créma, it’s the slightly looser grounds at the bottom that keep the flavor pressure up. Once water hits the grounds, they expand and while the upper portion is the initial resistance, once the bottom portion expands with moisture, it, too, provides similar resistance and pressure. 30 lbs will compact the upper section of grounds to make the rich aromatic créma generally sought.
- Non-Fat Milk – When frothing milk, the lower the fat content, the ‘bigger’ the foam. The results will be a lot of foam with larger bubbles in it. Non-fat milk is best at this. Due to a lack of fats, the liquid is able to create and maintain larger fluffier froth/bubbles. If the goal is ‘microfoam’, the smaller-bubbles, more silky textured foam then fat is needed. If the froth is not the consistency that is desired, using a higher fat content milk is suggested.
- Low-Fat Milk – The higher the fat content of the milk, the higher the temperature will need to be in order to create the foam. Low-Fat or 2% Milk is s mixture of the silky fat enhanced milk and the bubblier non-fat milk. It will take longer to get the quality and volume that is intended with a higher fat content but the results will be closer to the silky texture
- Whole Milk – Whole Milk is about 4% fat content and will take a higher temperature and longer heating/frothing time in order to reach the resulting silky foam. The volume of the milk will increase as the steam is added but it will take a bit of time before that silky textured foam results.
Lack of Steam
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- If the steam wand is not producing steam or not enough steam, it’s important to make sure that the heating light is not lit while turning on the steam.
- Make sure that the steam wand tip is not clogged. Using the needle end of the cleaning tool, slide the needle into the hole at the tip of the steam wand, breaking through any clog that may be there. Once done, if the heating light is not on, turn on the steam and allow it to run for 10 seconds.
- To prevent the steam wand from being clogged, after each use, turn the steam on and allow it to run for 10 seconds, steaming into the drip tray to clear any milk that may be inside the tip from the last frothing done.
- It is important to note that when the steam is initially started each time, a small amount of water will drip out. The water that remains in the steam wand after steaming will cool and condense back from steam into water and this will be forced out before the steam comes out.
- When descaling the espresso machine, make sure to run some of the solution through the steam wand. Since steam and water do come out of the wand, it, too, will have mineral deposits and the descaling will help in preventing clogs.
- The Portafilter and Filter – When the espresso is brewed, the temperature of the liquid coming out of the machine, before it hits the coffee, is around 200°F (generally between 195°F and 205°F). While some heat loss is expected and even desired to get the espresso to a comfortable drinking temperature, too much can alter the flavor of the coffee. If the espresso is cooled too much during brewing, the flavor can be sharper or a bit bitter. To help in preventing this, we recommend that the portafilter, with the metal filter inserted, be locked into the brew head with no coffee in it and a single shot be run through it. This will heat up the metal to a temperature much closer to the water brewing temperature and prevent that sour flavor. Once the water is through, remove the portafilter, dry it thoroughly, and add in the coffee to begin the shot.
- The Cup – Once the water leaves the portafilter, it is falling down and into the cup. If the cup is cold it can greatly reduce the temperature of the espresso prior to drinking. Between 160°F and 180°F is considered a comfortable drinking temperature. However, the hot espresso entering a cup that is significantly lower in temperature then the water brewing temperature of around 200°F can cause the liquid to drop below that comfortable level. This can cause the espresso to taste off and not be at all appetizing. We recommend that when the portafilter is being pre-heated with a single shot with no coffee, the water falls into the cup to be used for the drink. Let the water stay in the cup, heating it, until immediately before extracting the shot.
- Other Temperatures – If the cup has been warmed as well as the portafilter and filter, please note that it is also vitally important to descale the espresso machine. Mineral deposits can build up along the thermo-block heater and prevent the full transfer of heat to the water. We recommend that, with regular once a day use, the espresso machine be descaled every 2 to 3 months. If hard water is being used or the espresso machine is being used more often, the time can be lessened to every 1 to 2 months between descalings.
Using the right water is essential to achieving the best flavor from coffee and making sure the machine operates without interruption. We do not recommend using highly filtered or demineralized water such as reverse osmosis, ultra filtered, demineralized or zero-filtered waters. The machine is not designed to operate with these kinds of filtered water as there is too little or no mineral content which is required for the sensors within the machine to operate. These types of waters can also alter the taste of the coffee from what one would normally expect.
If these types are waters must be used, we recommend adding in a small bottle (6oz) of spring or tap water when filling the water tank to provide the minimal content of minerals required for the machine to operate without hassle.